Here are answers to the questions IntellCRE users ask most often. If you don't find what you need, browse the rest of the Help Center or use the search bar at the top of the page to search by keyword.
You can always email us at [email protected] with any questions!
FAQ:
Why am I seeing a blank page in my Booklet style brochure?
Why am I seeing a blank page in my Booklet style brochure?
In Booklet layout, pages appear side by side, like a printed book. When a section has an odd number of pages, a blank page gets added to fill the last spread. You can fix it in one of three ways:
Add a Page. Click +Add Page, choose a page type, and move it to where the blank page is in your Outline.
Make the page count even. Shorten or combine the content so the section fits on one fewer page (for example, 5 pages down to 4).
Switch to Single-Page View. Create a new brochure in a Single-Page layout that shows one page at a time, so you'll never get a blank page.
How do I edit my contact information?
How do I edit my contact information?
Go to Settings > Profile > Contact Information. There you can update your position, office name, email address, and phone number. Your updated contact information will be added automatically to all future brochures.
How do I group photos together in my brochure?
How do I group photos together in my brochure?
With your brochure open, click Add Page, choose a Photo page, and then pick the 4-Photo Grid option.
You can also add a Photo Module to any page in your brochure. This gives you more flexibility when you want photos mixed in with other content instead of on their own page. Choose whichever fits the look you're going for.
Can I draw an outline around my property aerial photo?
Can I draw an outline around my property aerial photo?
Yes. First save a map image to your property photos, then add the outline in your brochure.
Go to Property Info. Under your property photos, select Drag and Drop or Open Photo Library.
Choose Map, then zoom and position the map the way you want it.
Select Use Photo, then Add to Property Photos. The map is now saved in this property's photo library.
Open your brochure's Site Plan page, add a Photo Module, and select your new map photo.
Click the photo and choose Outline from the menu panel on the right. Drag the outline into place, then adjust the line width, color, fill, and shading however you like.
How do I cancel my trial or subscription?
How do I cancel my trial or subscription?
Go to Settings > Billing and click Cancel. You keep access until the end of your trial or billing period, and you won't be charged again. See Managing Your Billing.
How do I edit a brochure I made in the Legacy Builder?
How do I edit a brochure I made in the Legacy Builder?
The Legacy Builder was retired in October 2026, and its brochures can't be edited in the new builder. Create a new brochure from the deal instead: choose an Outline and IntellCRE builds it from your property info and Documents. See Managing Brochures: Saved Pages & Outlines.
How do I make a BOV (or flyer) instead of an OM?
How do I make a BOV (or flyer) instead of an OM?
The Outline you pick decides the type. When you create a new brochure, choose a BOV or flyer Outline instead of an OM. See Managing Brochures: Saved Pages & Outlines.
I changed the property info. Why didn't my brochure update?
I changed the property info. Why didn't my brochure update?
Brochure pages don't change on their own once they're built, so your edits stay safe. To pull in the new info, use Populate Data on the page or section. See Making Changes Mid-Deal.
How do I put a photo behind text?
How do I put a photo behind text?
Open the Layers panel in the bottom right of the builder and move the photo to the bottom of the list. See Brochure Module: Photos.
How do I see who signed my NDA?
How do I see who signed my NDA?
Open the deal and go to the Waiting room tab. It lists everyone who signed your NDA, with their status (Automatic, Pending, Approved or Declined). Click Download signed NDA on any row to get a copy. See Documents.
Why can't I see a website visitor's contact info?
Why can't I see a website visitor's contact info?
Visitors are anonymous until they give their contact info or sign your NDA to open a document. Put key documents behind Contact info required or an NDA access level to capture leads. Every lead shows in the deal's Analytics. See Documents.