We want to help you get answers quickly. Here are the 3 best ways to reach us, depending on what you need.
#1: Email Support
[email protected] is for technical support, setup questions, troubleshooting, billing, and anything else about using the platform.
We recommend emailing this address instead of your IntellCRE sales rep or another individual contact. Our whole team works from this inbox, so your question reaches every one of our internal experts and you get the fastest possible response.
[email protected] is for business questions, such as sales and contracts.
#2: In-App Support
You can also reach us from inside IntellCRE. Click Support in the left-hand menu, then choose one of these options:
Contact Support: Use this when you have a question and want a response from our team.
Submit Feedback: Use this to share general feedback or request a feature.
Tip: You can upload screenshots, or paste them straight into the support form. A quick screenshot of what you're seeing helps us solve the issue much faster. You can also CC teammates so they're kept in the loop.
#3: This Help Center
You're already here! Browse the articles and videos, or search by keyword using the search bar at the top of the page. If your team would find any other resources helpful, let us know. We're always adding to the Help Center.
Need Help with a Specific Deal?
If your question is about a particular deal or brochure, include these details in your In-App Support request or email. It helps us find exactly what you're seeing and fix it faster.
Deal name: the property or deal you're working on
Brochure version name: for example, "OM v2" or "BOV Final"
Page name: the page where the issue shows up, like Executive Summary or Rent Comps
Screenshot: what's wrong or looks off
What you expected: a quick note on what it should look like or do
Example: "Deal: 123 Main St. Brochure: OM v2. Page: Rent Comps. The second comp is showing the wrong rent. Screenshot attached."